Neo Smart Blinds Status

All Systems Operational

About This Site

Up-to-date information about status of our products, apps and services.
Send a message to tech@neosmartblinds.com, if you need assistance.

Neo Smart Blinds App Operational

Android app Operational

Android app - beta version Operational

iOS app Operational

iOS app - beta version Operational

Web App Operational

Smart Controller - model WC100 Operational

Smart Controller - model C-R200 Operational

Smart Controller - model C-BR300 Operational

Database Operational

Cloud API North America East Operational

Cloud API North America West Operational

Cloud API Europe Operational

Neo Smart Blinds Blue App Operational

Android app Operational

Android app - beta version Operational

iOS app Operational

iOS app - beta version Operational

Blue Link - version 0.X Operational

Blue Link - version 1.X+ Operational

Technical Support Operational

Email and Ticketing System Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Firmware update for "BR" Smart Controller

Completed -

Firmware Update Complete

We have completed the firmware update for all Smart Controller C-BR300 devices globally.
Devices that were online during the update window have been successfully updated.

New devices and any Smart Controller coming back online will continue to automatically receive the update upon connection.

We will be directly contacting users whose devices remain offline with instructions on how to bring their devices back online and complete the update process.

Thank you for your patience and support throughout this important update.

Mar 21, 16:13 EDT

Verifying - We have successfully updated 95% of the connected "BR" Smart Controller devices globally. The remaining devices are queued to receive the firmware update within the next 24 hours. Additionally, any new devices or devices reconnecting to the system will automatically receive the update upon connection.

If you encounter any issues or require manual troubleshooting assistance, please refer to this article in our Help Center.

Thank you for your patience during this important update.
Mar 19, 17:22 EDT

Update -

Firmware Update Progress

North America: in progress
Europe: in progress
Australasia: in progress
Region not defined: in progress
Mar 18, 15:27 EDT

Update -

Firmware Update Progress

North America: completed
Europe: in progress
Australasia: not started
Region not defined: not started
Mar 17, 15:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:30 EDT

Scheduled -

Firmware update for "BR" Smart Controller

An automatic firmware update for Smart Controller C-BR300 units with serial numbers starting with "BR" will begin on March 17, 2025, and will be completed within 5 days. During this time, each Smart Controller may go offline for up to 5 minutes and should reconnect automatically.This update is essential to extend the Smart Controller’s lifespan, as an update to its core system is required for future features, patches, and security updates.

Firmware Update Progress

North America: in progress
Europe: not started
Australasia: not started
Region not defined: not started

Troubleshooting

In rare cases—2% or fewer— the Smart Controller may require manual troubleshooting to come back online. Please refer to this article in our Help Center.

Mar 17, 10:20 EDT

Mar 20, 2025

No incidents reported.