Neo Smart Blinds Status

All Systems Operational

About This Site

Up-to-date information about status of our products, apps and services.
Send a message to tech@neosmartblinds.com, if you need assistance.

Neo Smart Blinds App Operational

Android app Operational

Android app - beta version Operational

iOS app Operational

iOS app - beta version Operational

Web App Operational

Smart Controller - model WC100 Operational

Smart Controller - model C-R200 Operational

Smart Controller - model C-BR300 Operational

Database Operational

Cloud API North America East Operational

Cloud API North America West Operational

Cloud API Europe Operational

Neo Smart Blinds Blue App Operational

Android app Operational

Android app - beta version Operational

iOS app Operational

iOS app - beta version Operational

Blue Link - version 0.X Operational

Blue Link - version 1.X+ Operational

Technical Support Operational

Email and Ticketing System Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

Siri Shortcuts stopped activating scenes

Resolved - This incident has been resolved.
Nov 19, 15:58 EST

Update - We are continuing to monitor for any further issues.
Nov 19, 09:23 EST

Monitoring - We’re pleased to announce that the new app release, version 5.1.5, has been approved and is now rolling out on the Apple Store. The update should be available for all users within 24 hours.

This release addresses the issue with Siri Shortcuts that prevented scenes from activating properly in version 5.1.3. There’s no need to delete or reconfigure any scenes, shortcuts, your account, Smart Controller, or blinds. Once you download the update, Siri Shortcuts will function as expected.

Thank you for your patience as we worked to resolve this issue. If you don’t see the update right away, please allow up to 24 hours for it to become available in your region.
Nov 19, 09:22 EST

Siri Shortcuts stopped activating scenes

Resolved - We’re pleased to announce that the new app release, version 5.1.5, has been approved and is now rolling out on the Apple Store. The update should be available for all users within 24 hours.

This release addresses the issue with Siri Shortcuts that prevented scenes from activating properly in version 5.1.3. There’s no need to delete or reconfigure any scenes, shortcuts, your account, Smart Controller, or blinds. Once you download the update, Siri Shortcuts will function as expected.

Thank you for your patience as we worked to resolve this issue. If you don’t see the update right away, please allow up to 24 hours for it to become available in your region.
Nov 19, 09:19 EST

Identified - Siri Shortcuts stopped running with the app update version 5.1.3.
The problem was identified, and a new version awaits Apple's approval before release.

The new app release, version 5.1.5, containing a bug fix for Siri Shortcuts not activating scenes properly, has been submitted and is currently under Apple Store review. The review process is beyond our control and typically takes a few hours up to 3 days, with 90% of apps being reviewed within 48 hours. Once approved, the update will begin rolling out and will be available for download from the Apple Store.
Since the issue was with the app itself, there is no need to delete scenes, shortcuts or make any changes to your account, Smart Controller, or blinds.
Nov 18, 14:37 EST

Nov 18, 2024

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.