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Up-to-date information about status of our products, apps and services.
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Neo Smart Blinds App Operational
Android app Operational
Android app - beta version Operational
iOS app Operational
iOS app - beta version Operational
Web App Operational
Smart Controller - model WC100 Operational
Smart Controller - model C-R200 Operational
Smart Controller - model C-BR300 Operational
Database Operational
Cloud API North America East Operational
Cloud API North America West Operational
Cloud API Europe Operational
Neo Smart Blinds Blue App Operational
Android app Operational
Android app - beta version Operational
iOS app Operational
iOS app - beta version Operational
Blue Link - version 0.X Operational
Blue Link - version 1.X+ Operational
Technical Support Operational
Email and Ticketing System Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 4, 2026

No incidents reported today.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Possible service interruption for WC100 and C-R200 Smart Controllers
Resolved - Service for WC100 and C-R200 Smart Controllers continues without interruption. We remain in discussions with our service provider. With no imminent risk of a service outage, we are closing this incident notice.
Oct 30, 15:56 EDT
Monitoring - Our cloud service provider for WC100 and C-R200 Smart Controllers has agreed to honour the long-standing agreement and temporarily continue providing service without interruption while we work to reinstate the agreement or enter into a new one. We will continue monitoring the situation and will provide updates on this page.
Oct 22, 15:48 EDT
Identified - Summary
WC100 and C-R200 Smart Controllers (serial numbers beginning with PH or PR) may show as offline in the app and may stop responding to the app and voice commands starting October 22, 2026. Use a remote, wand, or manual control. C-BR300 Smart Controllers (serial numbers beginning with BR or SR) are not affected.

Details
Possible service interruption affecting certain older Smart Controller models:

- WC100
- C-R200
- Serial numbers beginning with PH or PR

Our cloud service provider for these models has notified us, with very short notice, of a possible service outage beginning on October 22, 2026. We are currently awaiting further communication from the provider regarding options that may avoid the interruption altogether.

C-BR300 Smart Controllers (serial numbers beginning with BR or SR) are not affected. They use a separate cloud service provider and will continue to operate normally.

What may happen
If the service interruption occurs, WC100 and C-R200 Smart Controllers may go offline. In that case, you will not be able to:

- Control rooms or blinds, or play scenes, through the app
- Rely on schedules, as they will not run while the Smart Controller is offline
- Use third-party integrations or rely on automations created through them

Recommended guidance
Until we have more information, we recommend using any alternative control method available, such as a wall-mounted or handheld remote control, wand, or manual operation.

What not to do
If a Smart Controller goes offline, please do not delete and re-add it in the app. This will not restore the connection.

The Smart Controller, its Wi-Fi connection, and our backend are not causing this issue. The potential interruption relates to the Smart Controller’s access to our external cloud provider. Only the cloud provider can resolve access at that level.

Staying informed
We are monitoring the situation continuously and will provide updates through this page. We understand this may be concerning, and we appreciate your patience as we work to get clarity from our service provider.
Oct 21, 17:34 EDT

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Oct 21, 2026

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