We’re pleased to announce that the new app release, version 5.1.5, has been approved and is now rolling out on the Apple Store. The update should be available for all users within 24 hours.
This release addresses the issue with Siri Shortcuts that prevented scenes from activating properly in version 5.1.3. There’s no need to delete or reconfigure any scenes, shortcuts, your account, Smart Controller, or blinds. Once you download the update, Siri Shortcuts will function as expected.
Thank you for your patience as we worked to resolve this issue. If you don’t see the update right away, please allow up to 24 hours for it to become available in your region.
Posted Nov 19, 2024 - 09:19 EST
Identified
Siri Shortcuts stopped running with the app update version 5.1.3. The problem was identified, and a new version awaits Apple's approval before release.
The new app release, version 5.1.5, containing a bug fix for Siri Shortcuts not activating scenes properly, has been submitted and is currently under Apple Store review. The review process is beyond our control and typically takes a few hours up to 3 days, with 90% of apps being reviewed within 48 hours. Once approved, the update will begin rolling out and will be available for download from the Apple Store. Since the issue was with the app itself, there is no need to delete scenes, shortcuts or make any changes to your account, Smart Controller, or blinds.
Posted Nov 18, 2024 - 14:37 EST
This incident affected: Neo Smart Blinds App (iOS app).